Stakeholders

Stakeholder Engagement Supply Chain Management Specific Practices

The company regularly reports on its stakeholder engagement activities to the board of directors. The company's stakeholder engagement activities for 2024 were reported to the board of directors on January 17, 2025.


Stakeholders Key Concerns Company's Main Responsibilities Communication Channels and Response Methods Communication Achievements 
Shareholders
  • Market image, business performance, regulatory compliance, investments, significant information disclosure, dividend policy.
  • Adherence to regulatory requirements, timely and accurate information disclosure, a stable dividend policy, and a robust financial strategy.
  • Contact CFO (investor@jarlly.com), conduct annual shareholder meetings, make immediate announcements on public information platforms, provide an investor mailbox on the company's website, maintain a corporate investor relations department, and organize discussions with domestic and foreign institutional investors.
  • Conducted 1 shareholder meeting, held 7 briefings, actively participated in regulatory compliance courses, and issued 85 major information releases.
Customers
  • Anti-corruption, regulatory compliance, supply chain environmental assessment, product and service labeling, customer privacy.
  • Deliver competitive and high-quality products and services, provide holistic service solutions from design to logistics support, establish long-term trust-based partnerships with customers, and ensure employees adhere to confidentiality agreements.
  • Contact person (Ms. Yang - yoyo2@jarlly.com), maintain a customer service hotline, periodically participate in forums and seminars, and coordinate with customers for product and environmental requirements.
  • Established a customer service hotline, conducted 5 audits related to customer products, environment, and responsibility, and conducted 1 customer satisfaction survey.
Suppliers
  • Market image, regulatory compliance, supplier labor assessment, non-discrimination, no forced labor, anti-corruption.
  • Engage in legal and fair trade practices, understand and adhere to safety and health regulations, provide assistance to suppliers in implementing social responsibility, conduct supplier audits, and promote supplier integrity.
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    • Contact person (Mr. Yu - csr@jarlly.com), signed environmental commitment agreements, conducted material inspections, signed integrity and cleanliness agreements, organized supplier seminars, and conducted supplier annual audits.
    • Provided CSR education and training for suppliers, obtained 47 signed CSR commitment agreements, organized 1 supplier conference, and conducted 1 supplier evaluation and assessment.
    Employees
    • Employment relations, non-discrimination, no forced labor, anti-corruption, occupational health and safety, diversity and equal opportunities, regulatory compliance, employee benefits.
    • Ensure and respect human rights, promote employee development, provide fair and legal treatment, maintain a safe and healthy working environment, offer flexible benefits, and promote health among employees.
    • Contacts for labor rights and harassment (employee@jarlly.com), conduct regular communication meetings, provide an employee feedback mailbox, a harassment complaint mailbox, and on-site medical services.
    • Conducted 6 labor-management meetings, achieved an 81% average employee satisfaction survey response rate with a 95.55 satisfaction score, and engaged 816 people in labor rights and ethics education. Additionally, conducted 2 annual performance evaluations.

    Stakeholders(Suppliers)

    1. Suppliers undergo a thorough assessment and evaluation process before qualifying as approved suppliers for our company. The criteria for becoming an approved collaborative supplier include:
    2. ISO 9001 Certification: Suppliers must hold ISO 9001 certification, ensuring adherence to internationally recognized quality management standards.
    3. QSA/QPA/HSF Evaluation: Assessment is conducted based on the evaluation criteria outlined in the QSA (Quality, Safety, and Audit), QPA (Quality Process Assessment), and HSF (Health, Safety, and Environment) evaluation documents.
    4. Assessment Team (On-Site Evaluation): The assessment team for on-site evaluations is comprised of representatives from research and development, engineering, quality assurance, and procurement units. The collaborative supplier is evaluated on various aspects, including but not limited to quality control, safety protocols, adherence to specified processes, and compliance with health and environmental standards.

    Supplier Evaluation

    1. Purchasing, due to capacity and cost considerations, needs to develop a Second source or R&D personnel for task requirements, must conduct a search for new suppliers, and perform sampling trials; once the demanding unit preliminarily confirms their supply ability and willingness to cooperate, the demanding unit shall submit a 'Supplier Evaluation Application' to the Quality Assurance (QA) unit for formal evaluation.
    2. Upon receiving the 'Supplier Evaluation Application' from the demanding unit, the QA unit notifies Purchasing to send out procurement contracts, environmental quality assurance statements, REACH declaration forms, and other relevant documents to the new supplier for completion and return. Based on the new supplier’s responses, Purchasing, in conjunction with R&D, QA, and Engineering, conducts an on-site evaluation of the supplier.
    3. Once the new supplier passes the evaluation and has signed the 'Environmental Quality Assurance Statement/REACH Declaration Form/...' they can be listed as a qualified supplier.
    4. Supplier Rating Classification: Classifying according to the overall score of QSA/QPA/HSF evaluations.
    5. For a Grade C supplier: Listed as a conditionally qualified supplier, temporarily registered in the qualified suppliers' roster. They must continually improve audit deficiencies and within three months, address these deficiencies. A re-evaluation is then arranged to undergo a second audit. If the re-inspection score is above 70, they are listed as a qualified supplier. If not, they are removed from the qualified suppliers' roster, and cannot apply again within three months.
    6. Supplier QSA Audit Timing:Conduct the audit at the first inspection according to the classification of qualified suppliers.

    Supplier Assessment

    1. The QA unit, based on the IQC sampling results from January to December of the previous year, selects the top six suppliers with the highest defects. The QA unit arranges the annual audit schedule and conducts on-site audits once a year.
    2. Audits are conducted based on actual monthly quality rankings, implementing flexible on-site audits and quality tracking.
    3. Audit Items: Implemented according to the content of 'Supplier Process Quality (QPA)/Hazardous Substance Reduction Management (HSF)'.
    4. Audit Results:

      1. A+ Grade: Suppliers scoring above 90 are qualified and outstanding.
      2. A Grade: Suppliers scoring 85.1 to 90 are qualified and good.
      3. B Grade: Suppliers scoring 70.1 to 85 are qualified.
      4. C Grade: Suppliers scoring 60 to 70 are conditionally qualified. If they fail the reassessment within three months, their qualification is revoked, and they cannot apply for re-evaluation within three months.
      5. D Grade: Suppliers scoring below 60 are unqualified and are not registered. They cannot apply for re-evaluation within one month.

    Supplier Conference

    1. In addition to the monthly supplier quality meetings (attended by suppliers involved in key processes), the Quality Assurance department sporadically holds larger supplier conferences. In these meetings, the company's sustainability philosophy and goals are communicated, and improvements in quality policies and HSF policy promotion are discussed.
    2. At the end of each year, suppliers who have excelled and contributed significantly in four major areas: quality improvement, cost reduction, delivery assurance, and sustainable performance, are specially recognized.